Scootaround Powered by WHILL

Job Title: Service & Repair Technician, Part-time 

Reports to: Operations Manager 

Location: Tulsa, OK (On-site) 

Overview 

As the Service & Repair Technician, you will evaluate, troubleshoot, complete, and document repairs of Whill Devices, Scootaround Equipment and other parts and products as directed. You will complete required troubleshooting and repairs by diagnosing, analyzing, upgrading/uploading software, parts replacement, battery load testing, and QA testing (Final Check Out) of finished goods and parts. You will ensure the repairs and documentation follows regulatory compliance requirements. The Service Technician’s primary objective is to complete repairs in a timely manner to reduce turnaround time and improve customer satisfaction. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. 

What That Actually Involves 

• Manage all on site installation, repair, maintenance, and test tasks. 
• Diagnose errors or technical problems and determine proper solutions. Utilize tools and resources to solve technical problems in a fast-paced environment.  
• Repair WHILL Devices and Scootaround Equipment and other major component parts and meet or exceed company’s quality standards. 
• Disassemble equipment and repair defective components using hand tools.
• Produce timely and detailed service reports.
• Document processes actively contribute to overall process improvement and efficiency.  
• Follow all company’s policies, procedures and protocols.
• Order parts and supplies as needed.
• Partner with the Operations Manager and implement safety protocols onsite at the Zoo.
• Cooperate with technical team and share information across the organization.  
• Comprehend customer requirements and make appropriate recommendations. 
• Ability to assist when needed with the POS RAR Mobile Manager System. 
• Meet or exceed key performance indicator metrics for performance and service goals.  
• Complete all required technician training and proactively seek to improve your knowledge of the products.
• Utilize Company provided handheld devices to update work order status in a timely manner. 

What You Will Need 

• Solid working knowledge and ability in mechanical and electrical problem diagnosis and repair.  
• Knowledge of Process Control and electro-mechanical Systems as well as basic knowledge of office automation software.  
• Strong attention to detail and ability to multitask
• Strong written and verbal communication skills and basic knowledge of gauges or measuring instruments
• Proficient in use of hand and power tools necessary to perform equipment maintenance and repair, and knowledgeable in the processes and procedures of the functions. 
• Ability to problem solve and a thorough knowledge of basic repair and troubleshooting techniques.  
• Verifiable knowledge of and experience in application of cGMP's, validation, quality systems, document control and the impact of regulatory considerations. 
• Ability to work flexible shifts and to adapt to changing work schedule. 
• Good interpersonal skills and able to work several projects in parallel. 
• Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces. 

Education & Experience 

• 3-5 Years of successful industry experience in areas of responsibility and successful demonstration of Key Responsibilities and Knowledge as presented above.  
• Certificate of completion in small machine service & maintenance.  
• Shop safety training and equipment training. 

Additional Information 

• Fun, flexible, team-oriented environment 
• Flexible schedule. Fully available to work weekends, holidays and long weekends, when needed. 
• Pay rate: $23.00 per hour

Essential Job Functions and Physical Requirements  

Physical Requirements: 

• Ability to lift, carry, push, and pull up to 50 pounds independently. 
• Ability to sit, walk, and/or stand for extended periods. 
• Ability to bend, kneel, squat, crouch, or reach to perform routine or business-related tasks frequently. 

Communication & Collaboration Requirements: 

• Active participation in meetings is an essential function of this role. The employee must be able to consistently engage in scheduled huddles, meeting and/or team discussions using various platforms as assigned by your manager 
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to manage multiple tasks and shift priorities with attention to detail and responsiveness. 
• Ability to work independently while also collaborating in a team environment. 

Onsite Work Requirements: 

• Must follow all operational and safety procedures that Tulsa Zoo outlines
• Must be able to work both indoors and outdoors in varying environmental conditions and under pressure 
• Must have a valid driver's license 

Technology Use: 

• Ability to operate a computer, phone, and iPad.
• Proficiency or willingness to learn digital platforms for communication, documentation, and task management. 

Attendance and Time Commitment: 

• Timely responsiveness and presence during meetings and operational check-ins are expected. 

Who We Are 

Scootaround is North America’s leading mobility enhancement company. We rent, repair and service scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America and recently moved to directly selling mobility equipment through our online store and call center. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.  

WHILL Inc. is the parent company for Scootaround worldwide. WHILL was founded in 2012 in Japan to build a platform for short-distance mobility. Providing people with access to an innovative and well-designed personal mobility solution that can be used comfortability whenever needed. The company came together to redefine the perception of mobility devices through design and innovation. From personal mobility devices to fleet management and autonomous solutions, WHILL is at the forefront of personal Transportation. 

E-Verify Participation: 

Scootaround Inc. participates in E-Verify to confirm the identity and employment eligibility of all new hires. Candidates must provide documentation to establish identity and legal authorization to work in the United States.   

Equal Opportunity Employer: 

Scootaround Inc. is an equal opportunity employer and prohibits discrimination or harassment based on race, color, religion, sex, national origin, age, disability, or any other protected status in accordance with applicable law.